Each and every organization nationwide were posed with some unique challenges they needed to solve as a result of COVID-19. While employers welcomed their employees to a new standard of remote work, the challenge fell on to HR professionals to ensure employees are still receiving the utmost care, specifically related to their health benefits.
It’s not easy to keep employees concerned about these types of things, though. Namely because they’re often distracted by their own lives. A prime example of this comes from the overarching anxiety that employees have felt since the start of the pandemic. As a result of all of this worry, employees aren’t focusing on their health benefits. Businesses are responsible for making sure their employees are in the loop regarding their benefits despite this, but the challenge now is that they’ve got to do so digitally.
It is clear that a new approach is necessary to ensure all workers have the details they need to make the best decisions for their wellbeing and that of their families. Fortunately, working with an experienced provider of business process outsourcing (BPO) solutions can help boost employee engagement during the open enrollment period.
Determining The Next Steps
Adapting to the new normal that COVID-19 has ushered in for businesses requires some advanced tactics. In-hand literature such as brochures are no longer effective, nor are in-person meetings to detail health plans or their benefits. Remote work requires a remote solution and that comes in the form of an open enrollment process that utilizes unique technology and accompanying guidance from experts to take care of employees.
Similarly to the brochures, businesses should first prioritize sending out digital documents via email filled with the information regarding these enrollment periods. Once distributed, a virtual event where employees will be informed of following steps should be held.
Microsites could be a great way to reinforce the information that workers have received and encourage them to complete the enrollment procedure. When the time comes for employees to enroll, analytics and advanced AI assistants built into an app or website can help guide them to completion. However, having live experts available to chat or connect with employees through a video conference provides high-touch guidance that can make the process easier.
The services offered by BPO providers are an excellent way to assist employees in receiving the highest quality of care. Selecting the correct provider for your organization can be tricky, but with Conduent, an industry leader in BPO services, improvement to your organizations’ open enrollment is a guarantee. Searching for additional information on the ways that HR departments can improve employee engagement in the open enrollment process? Take a moment to check out the infographic paired alongside this post.
